FAQ & Instructions

Welcome to the Vin Jewelry!

Thank you for supporting Vin Jewelry!

Shipping and Handling

When will my order ship?

On the product page of each item, you can find the time it takes for Vin Jewelry to process your order. Most purchases ship within two to three days after you place an order. During this time, Vin Jewelry is verifying proper authorization of the purchase as well as preparing an appraisal report, in your name, for the item purchased. On the day of shipping, Vin Jewelry will email you with tracking number of the shipment so you can track your order for yourself.

What are the telephone numbers of Fed Ex tracking and U.S Priority mail?

The current telephone number of Fed Ex tracking is 1 800 463-3339. The current telephone number of the U.S Priority mail tracking system is 1 800 222-1811

What do I do if I have not received my purchase in a timely manner?

All of our orders are tracked by a customer representative. If you have not received an email with the postal tracking number and you are concerned that you will not receive your purchase on time, please send an email to vinjelw@hotmail.com and a Vin Jewelry representative will contact you with the status of your order.

I want to send a gift, what options do you have available?

Most of our jewelry orders have been gifts to loved ones so we do everything in our power to make sure he or she is completely satisfied with their product when received. We offer complementary gift packaging and gift receipts with all our purchases. Engraving is also another option available for all gifts. Please place special instructions on your order checkout page if desired.

Vin Jewelry Appraisal Report

How do I know what the report says is really what I bought?

This question we answer every day. Vin Jewelry has over 18 years of experience selling jewelry and has been manufacturing jewelry for over 10 years.
Our best answer to this question is for our customers to see for themselves. Take your purchase to a retail jewelry store and compare your purchase to a similar piece of jewelry in the store. You will find that you paid much less than the price the retail jewelry store can offer you. Several of our customers have said that they have taken their purchases to jewelers and they have told our customers that they could not sell the same item at the price they paid at Vin Jewelry. This is really not surprising to us since we actually sell the same item here at Vin Jewelry to those jewelry stores.
For diamond purchases of one carat T.W or more we suggest paying the extra money for a GIA, IGI or EGL certification report. It is an excellent way to verify the value of the stone you are purchasing and knowing exactly all the specifics of your diamond. You should invest in this report especially if your purchase is an investment or if you plan on selling your diamond jewelry in the future.

Other Questions

How long does is take for Vin Jewelry to process a return?

If you decide for any reason to return your purchase (within thirty days after receiving your purchase) a return generally takes five to seven business days once we receive the item in the mail. If a gem certification was purchased with your order than it must be returned with the item. If the certification is lost or misplaced, there will be a $250 replacement fee when returned.