Vin Jewelry

Refund and Returns Policy

vinjew.com sticks to the tenet of “quality first, customer foremost”.
We have a QA team to check your order products before they are packed and sent. But sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy.
Regarding the problems not mentioned below, please email to vinjelw@hotmail.com including an explanation and photographs stating the reason for your request.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

cancellation

All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled.

Cancellation before payment

  1. Log into “My Account” and click on “My Orders”.
  2. Click on the order number that you would like to cancel.
  3. Click on “Delete this order” and confirm that you want to cancel it.

Cancellation after payment

  1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
  2. Once your order has been shipped, it can no longer be canceled.

Refunds

We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return a DOA (dead on arrival) item

If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by buyers.

60 days conditional return

If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.

After 60 days from delivered

We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service representatives for more information.

Defective, Damaged, Mis-shipped, Lost Items:

  1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.
  2. If you believe your item was damaged during shipping, you must obtain “Proof of Damage” documentation from your delivery carrier, which should be included in your returned package.

How can I return the defective item to vinjew.com?

Please contact us before returning a defective item to receive the return shipping address and other instructions. vinjew.com will not be responsible for returned item(s) without notifying us in advance.

Below are some further suggestions and important reminders:

  1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
  2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
  3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer’s expense;
  4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
  5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
  6. We can arrange a refund or a replacement of the product after receiving the defective item;
  7. Please place a note inside the return package by including the following details (this will accelerate your return request):
  8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

What we need:

  1. your order number;
  2. the product ID or name and the quantity;
  3. a short description of the problem occurred with this product;

Please Note:

  1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).
  2. Please send the item back to the return address as soon as possible and then send us the tracking number.
  3. Items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
  4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vinjelw@hotmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace defective or damaged items. If you need to exchange it for the same item, please send an email to vinjelw@hotmail.com And exchange the goods according to the operation method replied to the customer service email.
The quickest way to ensure you get what you want is to return it. Once the return is accepted, you can purchase a new item separately.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please follow the instructions provided by customer service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Note

Any purchase on vinjew.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. vinjew.com reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.

Need help?

Contact us at vinjelw@hotmail.com for questions related to refunds and returns.